THE CRAFTSMAN POLICIES & PROCEDURES

~ Food and Beverage ~
The Craftsman must supply all food & beverage products. These menus are merely suggestions. Our skilled sales professionals take great pride in designing menus specifically customized to your personal expression. It would be our pleasure to create an event tailored to your needs should you desire it. For a served meal, you may offer your guests a choice of two entrees. Should you wish to select a third entrée, an additional $1.00 will be added per person. In order for our staff to better serve your guests, we would require some form of entrée indication at the guest table, i.e. color ticket, coded nametags. Menu selections, room requirements and all other arrangements must be received 30 days prior to the event. Quoted prices are subject to a proportionate increase in present commodity prices, without notice. Please consult with your sales manager for current prices. Quotations in pricing will be confirmed 90 days prior to the function date. Please note that hotel policy prohibits any food from a display or buffet to leave the property at the conclusion of the event. The Craftsman, as a licensee, is responsible for the administration of the sale and service of alcohol beverages in accordance with the New York L.C.B. regulations. It is house policy therefore that the Inn must supply all alcoholic beverages. Alcoholic beverages will not be served to individuals without proper identification and proof of legal drinking age.

~ Guarantees/Cancellations ~
To ensure the highest level of quality in our food and beverage service, The Craftsman does ask for an estimated number of attendees one week prior to your event. We require a final guarantee number of attendees and their choice of entree 3 business days prior to the event (72 Hours). This number of guests will be considered your minimum guarantee, for which you will be charged. This count will not be subject to reduction even if less than the minimum attends. An increase in guaranteed attendance will be accepted 24 hours before the function (48 Hours on weekends). If our Sales office does not receive the guarantee count, the estimated number of guests will serve as the guarantee. Should you choose to cancel your event, full charges will be accessed for any function cancelled within five working days of the scheduled date and you will be held accountable to the cancellation policy stated on your contract. Cancellations must be made with the Sales office between the hours of 9:00 am & 5:00 pm Monday through Friday. All deposits are non-refundable.

~ Wedding Cancellation Policy ~
Should you decide at any time to cancel your wedding reception, the following penalty charges will be assessed. All percentages are based on the anticipated event revenue. If cancellation occurs 6 months or more from the event date, 50% of the anticipated revenue will be due to the Craftsman. If cancellation occurs less than 6 months from the event date, 100% of the anticipated revenue will be due to the Craftsman. All or a portion of this sum will be refunded to you, our client, if The Craftsman, in good faith is able to rebook the reserved room without incurring loss in revenue.

~ Wedding Deposits and Payment ~
The Craftsman requires a non-refundable deposit of $1,000.00 at the time your event is contracted. All deposits are non refundable. The remaining balance is due in full at the conclusion of your reception.

~ Payments ~
The Craftsman welcomes new corporate accounts, however requires credit applications be submitted to our accounting office for approval 30 days prior to arrival if you require direct billing privileges. For all social events, payment is due in full 3 days prior to, or the day of the event as stated in the terms of your contract. We accept credit cards, certified checks or cash. All bookings must be guaranteed with a deposit at the time of booking. Any additional charges will be due at the conclusion of your event.

~ Audio/Visual Services, Etc. ~

• High Speed Internet Service - DSL Access
• Built- in 9' Screens
  
• Podiums, Microphones, BOSE sound
• Overhead Projectors
• VCR/TV Monitors
  
• Flipcharts
• Fax & Photocopy

~ Room Rental and Set-Up Fees ~
Function space is assigned according to the anticipated guaranteed number of guests at the time of booking. If there are fluctuations in the numbers of attendees, the Craftsman reserves the right to accordingly reassign the function room. The Craftsman reserves the right to charge a service fee for set up of meeting rooms with extraordinary requirements and/or last minute changes. A room set up fee will be charged where applicable.

~ Tax and Service Charge ~
On all food & beverage functions there will be an 19% service charge and 8% New York State sales tax applied. All prices quoted are exclusive of service charge and tax. Sales tax is calculated on food, beverage and room rental. New York State law states that service charge is subject to state sales tax. For tax-exempt organizations, a completed tax exemption form (ST-119) is required prior to arrival.

~ Shipping and Receiving ~
Packages for meetings may be delivered to The Craftsman three (3) business days prior to the date of the function. To insure proper delivery, all packages shipped must include the meeting name, date of function, engager's name and Craftsman Sales contact. Craftsman Conference Center will not be responsible for personal property and equipment brought on to the premises. Craftsman Staff will not be responsible for moving boxes more than 50 pounds. The client prior to the end of the function must make shipping arrangements for materials after the event.

~ Liability ~
The Craftsman cannot assume responsible for personal property, damages or loss of any articles of merchandise left in the Inn prior to or following your banquet or meeting. Security arrangements should be made for all merchandise or articles set up or prior to the planned event, or left unattended for any time.

~ Contracts ~
Should you decide to select The Craftsman for your event, our policy requires we receive a signed contract, and deposit, (if indicated) to our office within the date indicated. This will secure your reservation at the Craftsman on a definite basis. Prior to the event, our sales professional will contact and assist you in coordinating a truly memorable event down to the finest detail. Prior to your event you will receive a Banquet Event Order Contract outlining every detail from menu design to meeting floor diagrams.